Most helpful review

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New Reviewer

Rude behavior from operator

On Wednesday, July 28 around 2:00 p.m.. I dialed 411 for directory assistance. The computer could not understand the city, State ( xxxxxxxxxxxxx) and it went to an individual. However his speech/accent and phone issues made it hard to understand what he was saying, After 2 times of trying to understand him I said excuse me what? He then replied, "I asked you for what you were wanting" VERY rudely. I then replied "your a little rude arent you? to which he said "Mam your STUPID!!!! I would definitely not have him working on a phone with the public. It truly was an upsetting experience. All other times even if we cant understand each other, the operator has never been rude. I would definitely train individuals or dock their pay for such behavior.
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ID
#2721210 Review #2721210 is a subjective opinion of poster.
Preferred solution
Apology

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Verified Reviewer
New Reviewer

Cancel service

411 Locals - Cancel service
Update by user Oct 31, 2020

This is Mark going to resolve but it's not resolved it still open pending case

Update by user Oct 31, 2020

Have not been resolved they've been dodging my phone calls I left a million messages and gave email's and no one even cares to return my call if I can ever get untangled with these people I'll never do it again

Update by user Oct 31, 2020

Lots of false promises no Real Results lots of phone calls to get more money but no leads no no no generated income just phone calls of them wanting money wanting money but not sending no customer not giving me anything but *** lies there big fax camp and I would warn anyone to never do business with them again

Original review posted by user Oct 31, 2020
I signed up for 411 local advertisement and what happen if I was contacted by them. told to pay $25 to begin my membership and say keep an eye out for Google confirmation card and once it come Google confirmation call comes in I was supposed to call them back give them the then there were going to start sending leads my way. Scam
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ID
#2258337 Review #2258337 is a subjective opinion of poster.
Service
411 Locals Customer Care
Pros
  • Great results
  • Sales pitch and the possibilities
Cons
  • Never again
  • Hated
  • Unethical business practices
Loss
$150
Preferred solution
Full refund

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Verified Reviewer
New Reviewer
411 Locals - I think they are the one who’s been stealing our company sales calls...
Cant have one call in almost a year! How was it possible? And i see that there is a new business name just like us that just came out around the time I enrolled their program... however, i dont have a proof and still hating this company because they massed up our...
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ID
#1919647 Review #1919647 is a subjective opinion of poster.
Service
411 Locals Internet Marketing Service
Cons
  • Never again
  • Not truthful
Loss
$2000
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Using my business name without my permisdion

I want to join forces with the other people who want to sue 411 Locals, pleaseDO NOT EVEN TALK TO THEM
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ID
#1858920 Review #1858920 is a subjective opinion of poster.
Loss
$200
Preferred solution
Full refund
New Reviewer

Don't trust strangers with your bank info

The day after I paid 411 locals to start my website, I got an alert text message from my bank stating someone was trying to make online purchases and this company was the only one I gave my crefid card info.
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ID
#1707944 Review #1707944 is a subjective opinion of poster.
Service
411 Locals Customer Care
Cons
  • Unethical business practices
Reason of review
Identity theft
Loss
$50
Preferred solution
Full refund
New Reviewer

We need a class action law suit against this company

Torak scam, they do not deliver! They miss spelled my company name wrong and still couldn't fix it after three month. This shows exactly how professional they are.
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ID
#1694921 Review #1694921 is a subjective opinion of poster.
Service
411 Locals Customer Care
Cons
  • Not truthful
  • Cancellation policy
Reason of review
Bad quality
Loss
$300
Preferred solution
Full refund
New Reviewer

There's a lot of negative talk surrounding you guys and I just started doing business with you...

I'm desmondgill with mrcleaner #(816)541-****
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ID
#1673498 Review #1673498 is a subjective opinion of poster.
Location
Missouri, United States
New Reviewer

Horrible

Please run as far as you can. Don’t do business with 411 locals
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ID
#1671831 Review #1671831 is a subjective opinion of poster.
Reason of review
Order processing issue

Rip off artist

too angry to type it all . scam artists and 411 locals and google prepare for a lawsuit. useing my company name illegally against my authorization. locals charging me for a free service from google. i never get any calls from the site and they keep taking money from my account, theft of service and extortion someone is gonna be accountable for my loses
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ID
#1662432 Review #1662432 is a subjective opinion of poster.
Location
Newnan, Georgia
Service
411 Locals Customer Care

Run run they are a complete mess of as company!!!!

Complete trash of a company. They do mediocre work. They offered me call forwarding and when I cancelled them they kept it on so when customers called me it would go to their system and not my phone. It's my personal phone number !!!! That's stealing I cancelled my service with them they should have cancelled everything they are literally stealing customers from me !!!!!
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ID
#1644358 Review #1644358 is a subjective opinion of poster.
Service
411 Locals Customer Care
New Reviewer

Scam company

This company called me and said for 40$ they would start an advertisement campaign for one month no additional charge and i could cancel at any time so the first month i received no calls from customers and told them i wanted to cancel they continued services and sent me a bill for 300.00 i never gave them permission to continue i am now going to speak to a lawyer and after reading reviews from others i am wondering about a class action lawsuit
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ID
#1599202 Review #1599202 is a subjective opinion of poster.
Location
Denver, Colorado
Service
411 Locals Customer Care
Pros
  • Convincing
Cons
  • Not truthful
Reason of review
Return, Exchange or Cancellation Policy
Loss
$300
Preferred solution
Let the company propose a solution

Please save yourself from trouble

This company is the worse. They will charge your account without providing any service to your business. Please do not do business with this company.
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ID
#1584981 Review #1584981 is a subjective opinion of poster.
Location
Hollywood, Florida
Service
411 Locals Customer Care
Reason of review
Poor customer service
Preferred solution
Please stop calling me

Very unprofessional ran company

Tried to over charge our company and was very rude when called out on it I would not use or recommend 411 local scammers
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ID
#1569569 Review #1569569 is a subjective opinion of poster.
Location
Victorville, California
Service
411 Locals Internet Marketing Service

Stay far far away

They promise this and that and deliver nothing! Try to cancel and you get your google listing hijacked and them saying " you didnt cancel the proper way" ! They suck
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1 comment
#1713971

What's the proper way? I need to get out with refund too.

They call easy to much and haven't gotten any business from them. This is a joke and I feel it's a scam, I got got again dang it !!

ID
#1554510 Review #1554510 is a subjective opinion of poster.
Service
411 Locals Internet Marketing Service
New Reviewer

Wait Until You Try to Cancel!

Several years ago I decided that I needed some assistance in improving my position for Google searches seeking the services my small business provides from Houston, TX. A gentleman with an accent convinced me that 411 Locals (411) could make it happen. Much to my wife’s chagrin, I paid ‘three-figures’ monthly (in advance – auto payment). I did see some improvement to Page One and the number of ‘clicks’ also improved. More recently, however, my visitor count to my website plateaued. After a few months I decided to cancel services with 411 via telephone, and email replies to those at 411 trying to retain my account. Quickly, I was barraged with calls from 411 personnel and several emails and each time I told them I cancelled their service and would appreciate no further contact about how “great we are.” The final (I hope) phone call came yesterday afternoon, March 20, 2019, and I couldn’t have made my decision more clearly. Later, an email came that said, in part, “You are also acknowledging the following services were provided by 411 Locals and will be eliminated as requested: •Company profile in Google and Google + •Domain name and Professional Marketing Website •YouTube Marketing Video •Company profile from over 150 of the leading online directories.” So, what you are saying is that all that I’ve paid for over the years, 411 is going to proactively remove? I PAID FOR THOSE SERVICES! Sure enough, within 24 hours my YouTube video was gone from my website and I’ve yet to discover what else they may have done. I have legal proceedings beginning. At some point, for some reason, everyone will cancel, and 411 is happy to remove anything, and everything related from one’s website for which I paid almost $2,000 annually?! Look at their Home Page and see the client reviews. It’s been almost two years without a comment (as of this writing)! No one is motivated to leave a positive review, or are there none? Negative reviews have been read, but never posted? I would leave zero ‘stars’ if possible! - BWC
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ID
#1499681 Review #1499681 is a subjective opinion of poster.
Service
411 Locals Internet Marketing Service
Pros
  • Website is ranking better
Cons
  • Cancellation policy
Reason of review
Return, Exchange or Cancellation Policy
New Reviewer

Pressure washing for less.com

Pressure washing for less I have recently signed up with this company and they built my site within three weeks things seem to go smooth then they convinced me that I needed to second website for a much smaller city I pay 149 for the city of Torrance 200,000 residents city of Gardena 60,000 residents I asked management to let me have it for $99 a month since it’s a third of the size and he said he understood and he would work on it two weeks later I don’t get a call so I called the rep and I ask him what’s going on and he says he knows nothing about my second website that they haven’t even started on it so I said well why am I going to pay this first month if you have an even done it yet well that’s part of the deal and I said that’s not fair to me so I asked them to refund the money for this month since it was never built and I’m still waiting for an answer well I ask for is to be treated fair I haven’t gotten One single pressure washing call yet from this website and now the Gardena one the clerk said oh it’s up how can it be up if I never send him info on it so I googled it and it’s not there so I’ll see what happens
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ID
#1404838 Review #1404838 is a subjective opinion of poster.
Location
El Segundo, California
Service
411 Locals Web Development
Reason of review
Bad quality

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